Success StoriesIf you liked our service, please let people know! It means a lot to us.
- You can share your experience us on the Rank My Agent website: https://rankmyagent.com
- You can tell friends on our Facebook page: https://www.facebook.com/pg/hawthornefrancisteam/reviews/
- And you can always leave us a review on Google as well!
All Very Helpful
A great team to work with as they are all very helpful and willing to answer any questions that we had. Very professional and courteous of time lines with us as we have busy and difficult schedules. Thank you for the hard work and dedication with the sale of our home.
Above & Beyond!
This is the 3rd home I bought through Sheila. Above and beyond service - always.
I was treated as if I was family
Sheila and Michelle handled all aspects of our home search and purchase as if it was their own. I never had one moment of anxiety or worry. They are experts regarding the housing market, trends, locations, and prices. After the purchase, their amazing service continued with advice as to dentists, dining, shopping, hair salons and much more. I am so grateful for having them as my realtors.
We truly loved working with you!
In everything you did, you were all sincere, honest, accommodating, knowledgeable, informative, discerning, patient, caring, encouraging, supportive and fun to work with. We could not have asked for a better team to help us buy and sell our homes. Thank you for all your hard and whole-hearted work! Your passion in helping people in Real Estate is evident, and we are so pleased to have been a part of it. Thank you to the incredibly fantastic Francis & Hawthorne Team!
-Jason & Stephanie
Your usual efficiency and process is most welcome. Paying for a stager, the impressive brochure and the floor plan design were not expected but appreciated. The brochure is a real keepsake.
As a first time buyer, I had a lot of questions. Michelle never made me feel bad or like I was wasting her time by asking questions. Overall, I had a great experience!
Kind and Understanding
I loved how kind and understanding the whole team was. From start to finish they were all very helpful and always willing to answer questions. They took care of everything.
You are more than our Realtors, you have become our friends.
Thanks Sheila and Terry and all the staff at RE/MAX for selling our home and finding us our lovely condo. From the beginning to end your professionalism and positive attitude never wavered. You are more than our Realtors, you have become our friends.
-Tom and Mary
Michelle has to be one of the most knowledgeable Realtors in the Coquitlam market
We have known Michelle only a short space of time, however, when it came time to sell our existing house, we did not have to think twice in who we would most like to represent us and our best interests. Michelle has to be one of the most knowledgeable Realtors in the Coquitlam market and both she and Sheila are extremely capable and very engaging. We found working with their company a joy and felt like they were there to help us during every step of the process. They emanate a sense of trust that builds confidence in what is without a doubt a very stressful process. Both Michelle and Sheila are true professionals in every sense of the word, and put their clients’ interests far above their own. We are very happy to give the Francis & Hawthorne Team our highest recommendation for anyone desiring to sell their property or buy one.
-Dave & Lesley Welbourne
Our thanks to all of you, especially Shane in the end, for your professional handling
Dear Sheila, Michelle, Terry & Shane: Our thanks to all of you, especially Shane in the end, for your professional handling of the sale of our home & the purchase of a new place. We have appreciated your help and are eager to recommend you to our friends and neighbours!
-Henry & Elly
It was so nice to see a team that actually worked as a team.
It was so nice to see a team that actually worked as a team. All your staff were fully informed regarding my sale and purchase, which made life very easy for me. None of that waiting around for a phone call. Of all my house purchases and sales in Canada you were the most professional and efficient.
You feel part of Francis & Hawthorne Team
You always get professional, attentive service from Francis & Hawthorne Team whether you're buying or seller. But even when we weren't buying or selling, you feel part of Francis & Hawthorne Team - they keep in touch.
-Niki & Paul Roberts
The team is very dedicated to the clients and to ensure the most pleasant experience.
-Joanne & Fred Carey
EFFICIENCY & PROFESSIONALISM
I appreciated your efficiceny & professionalism. You weren't pushy, you let us take our time when making a decision.
SUCCESSFUL SALE & PURCHASE
Overall advertising was very good. Very attentive staff and quick to respond. Thank you very much for helping us with the sale of our previous home and purchase of our new home.
Found the perfect home
From the first time we met Michelle and the team in 2010, we were impressed by your helpfulness and knowledge of the areas and schools.
#1 in our books
What impressed us the most was your positive approach and professionalism together with timely advice on where the market was heading. We appreciate your thoughtfulness in ensuring our security and selling position was alway at the forefront. You are #1 in our books!
-Kerry & Gord Rawlings
Wow! The team was a pleasure to work with. Very professional, prompt, and most importantly, great results.
-Yoshiko & Scott Dutton
Everything went as planned
We were very pleased with the whole experience. We knew we had something desirable to sell and when we talked to Sheila, she set out a sales plan that really impressed us. Everything went exactly as she had planned.
-Janice & Tom Baldigaraga
Huge fan of Sheila & team
I am a huge fan of Sheila & team. Work like dogs, always knowledgeable, helpful & supportive - never pushy. You can't go wrong with this team on your side. Caring and concerned & bang on business sense due to tremendous experience.
Fast, efficient and professional
We got action from the minute we signed the listing agreement. Every step of the process was fast, efficient and professional. We really appreciated being updated regularly and making our sale as smooth as possible.
-Beverley & Joe Hamann
From stressful into easy and relaxed
Wonderful experience, all staff were professional, helpful and understanding. Made a potentially stressful experience into something very easy and relaxed.
Excellent team work
The team work was excellent. If for some reason one person couldn't be available, someone else would be helping in a very friendly and professional manner.
Great 'Team' effort!
It was a great 'Team' effort. We spent 2+ years looking for the right purchase, and during that time Sheila and the rest of the group were unfailingly polite and efficient. Once we bought, our existing home sale was handled very efficiently! Perfect!
-Colleen & Fred Hewett
We were very pleased with the level of service we received by the whole team. Everyone was very accommodating and helped us find a home in a new province.
We expect the best
Having used your team to purchase a house in the past, we expected the best again - and we weren't disappointed. Knowing we could trust you with so much detail took such a load of stress off our shoulders.
Efficient, courteous and prompt
Efficient, courteous and prompt. Good understanding of market dynamics in the area. Also astute at recognizing unique aspects of our home and the area.
-Shelly & Jim Gable
Go with the best
Francis & Hawthorne Team' was excellent to work with. Very professional. We decided to go with the best for a reason, it was very easy after working with you to see why your office is the best.
-Amy & Cameron Wylie
Total client satisfaction
There are so many so-called teams around - but Francis & Hawthorne Team is a real team! A multitalented and highly skilled group of professionals, all working together to deliver total client satisfaction.
They were all in sync
Very impressed with how in sync every member of Francis & Hawthorne Team was in all aspects of what was going on with our sale not to mention the purchase of our house over 3 years ago.
-Lynda & Chuck Stevens
A perfect 10
A perfect 10 but we did expect it because we knew from experience in dealing with you before and you did not disappoint! A great team together and always so professional, friendly and courteous.
-Nepta Moggan & Joe Hogan
Prompt and dependable
From the initial appointment to the delivery of info sheets and weekly feedback, you were very prompt and dependable. Your knowledge of the market and trends was outstanding. What was most impressive was the guidance given during contract reviews of offers and negotiations.
-Sandra & Denis Bouffard
We were greatly valued as clients
We were very impressed with the personal attention we received at every step in selling our home and buying a new one. Everyone was very friendly and accommodating and there was always someone available to speak to. We felt that we were greatly valued as clients.
-Naomi & Rob Decicco
Sheila's team delivers in style
Selling a family home that is filled with milestones and happy memories is fraught with mixed emotions and stress. You need a realtor who can match your needs to what the market has to offer. This takes experience, market knowledge, and years of relationship building. Sheila's team delivers in style.
-Leonora & Martin Eldridge
Absolute efficiency! I can't think of anything your team could do to improve the service. All details are looked after & then some.
-Tuula & Guy Perreault
I expected the best from this team and wasn't disappointed. The team displays the meaning of 'full service'.
-Olga & Jim Russell
Very hardworking & committed team. All staff were exceptionally friendly. The selling process seemed less troublesome & easier with the professionalism displayed by Francis & Hawthorne Team.
-Katrina & Shaun Miller
Shane is an exceptional listener. Paid close attention to my want list. When it came time to negotiate he was entirely my advocate. I wouldn’t hesitate to recommend him highly.
Shane’s dedication towards fi nding us a new home was far beyond our expectations. Going the extra mile was not enough, he went for the marathon! Shane’s strong will to help us fi nd our new home really made this once-in-a-lifetime move to the coast so much easier.
If I could rate all “11” I would!
More than pleased with the knowledge and the professional manner things were done. Being treated like family and not just a number was greatly appreciated.
Eric Burnell Testimonial
First Name: Eric
Comment: The open houses. Setup without prompting multiple open houses even though the market was slow. Not sure how many people were actually going though. Weekly feedback reports even if nothing was really happening.
Refferals: The last person I referred to you didn't have a great impression of your service. For some reason the team approach fell apart. On the other hand I had great service from Terry & Sheila when I bought my home many years ago and it was even better service this time from Sheila and Michelle when I sold it. The team of Francis Hawthorne is definitely covering all the bases and intergrating new technology to advertise and sell my home. I will definitely refer your team again!
-Eric Burnell Testimonial
Candice Martin Testimonial
First Name: Candice
Comment: Michelle understood exactly how to market my unique property and generate the right buyer interest.
-Candice Martin Testimonial
Valerie Tompkins Testimonial
First Name: Valerie
Comment: It has been great to see Sheila again and also to meet Sheila's team, they are all very professional. She helped me find a beautiful apartment that I love!! Sheila arranged for Absolutely Floored to come to the apartment for measuring the floor during the building inspection. Sheila has also offered to pay for an additional key fob, I find this very considerate and generous.
Refferals: I will definitely refer Sheila to friends and family if they require real estate services.
-Valerie Tompkins Testimonial
Anita Semrok Testimonial
First Name: Anita
Comment: I did not expect the free staging service, that was great. They had all the referrals and help I needed... handyman to fix repairs and free boxes for moving. Nice touch.
Refferals: I will definitely refer your company to friends or use you again if I decide to buy again. You did a great job of selling my condo.
-Anita Semrok Testimonial
Terri Wilson Testimonial
First Name: Terri
Comment: A great team to work with as they are all very helpful and willing to answer any questions that we had. Very professional and courteous of time lines with us as we have busy and difficult schedules. Thank you for the hard work and dedication with the sale of our home.
-Terri Wilson Testimonial
Louise Sahlsten Testimonial
First Name: Louise
Comment: This was my first time dealing with a Real Estate company. You answered my questions, and my anxieties professionally. At one point, when I was advised the time for the showing had been changed, and people arrived at the previously arranged time, I was caught in my pyjamas, and it was embarrassing. Everyone made the best of it, but an apology for the embarrassment caused would have been nice. (#9). I did not expect the lovely Easter flowers, or the very nice house warming gift for my new home. It made me feel very special. Actually, everything happening so quickly kind of left me very little time to think, but you guided me quite efficiently and knowledgeably. Having someone come and help show how to put the house to advantage, at the beginning, was helpful. Gives one an insight on the other side of things. The offer, at the end, to deposit my cheque in Envision Credit Union, if it had not been ready before my departure for Hope, was very much appreciated. Generally, I am very pleased with the service I got, and would not hesitate to recommend your "team". Thank you
Refferals: Know no one at the moment.
-Louise Sahlsten Testimonial
Patricia Barrett Testimonial
First Name: Patricia
Comment: Friendly and sincere
-Patricia Barrett Testimonial
Gordon Coll Testimonial
First Name: Gordon
Comment: If I could rate all "11" I would, more than please with the knowledge and the professional manner things were done. Sheila's personal touch on our first time home buy made it a very enjoyable process. Being treated like family and not just a number was greatly appreciated.
-Gordon Coll Testimonial
Darlene Proulx Testimonial
First Name: Darlene
Comment: We were impressed in the areas of organization, communication, courtesy, and a high standard of ethics. Your team worked well with us to plan and prepare our sale, starting from a consult a year in advance and a visit with a stager. This initial step was very informative and set us on the right path. We always felt our time and concerns were valued and respected by the team. When it came time to meet to discuss the sale, your team members were punctual and courteous and had a clear eye on the goal of a successful sale and then later on, a successful purchase. The communication was excellent; we knew what to expect at all stages of the process and when surprises did happen, we were informed immediately and were given all necessary information to make a decision. The photos and brochures were excellent and showed our home at its best. Your team worked with our schedule and helped make visits stress-free for the dog as well. Little touches such as the gift of the packing boxes, champagne and a congratulations card with our new home photo and, of course, the dinner certificate were examples of the finishing touches for which you are known. We value a high standard of ethics; this is something we had noticed when we first worked with you in 1993 and we were impressed once again. For these reasons we have no reservations in recommending The FrancisHawthorne team to anyone.
-Darlene Proulx Testimonial
Richard, Amy Smith Testimonial
First Name: Richard, Amy
Comment: Sheila's overall general knowledge and Terry's photography are tops.
-Richard, Amy Smith Testimonial
Dennis Ardelean Testimonial
First Name: Dennis
Comment: I didn't expect such great service you guys are awesome, will always recommend
-Dennis Ardelean Testimonial
Sheri Sarada Testimonial
First Name: Sheri
-Sheri Sarada Testimonial
Ryan Nazaruk Testimonial
First Name: Ryan
Comment: An excellent experience and a courteous, friendly approach to all services provided. Something that continues to surprise me is the knowledge and awareness of the growing market.
-Ryan Nazaruk Testimonial
Margaret Kehoe Koel Testimonial
First Name: Margaret
LastName: Kehoe Koel
Comment: Prior to listing my home the agent(s) came to my home and explained all that would be involved in selling my home. There really was not much for me to do except to see to it that my home was neat and presentable for interested buyers. My home sold within one week of listing it, with good results. I don't know if this is traditional, but once my home was sold my realtor presented me with a very nice gift. Thank you Francis&Hawthorne Team!!
-Margaret Kehoe Koel Testimonial